Ap Bio Lab Manual Lab 8

How to establish a governance model for technology services

First of all define it IT governance, in my opinion, I could say all those are practices, policies, indicators, processes and structures that help a manager technology can meet with service levels of technology required by the business to operate efficiently and properly aligned with the purposes and goals of the strategic plan .

The purpose of an IT governance model is to meet the quality requirements IT service in the light of business strategy and information security, as well as all its assets. Should optimize the use of IT resources, including applications, information, infrastructure and people. And finally, IT must provide the state, structure and enterprise architecture and decide to use control mechanisms and governance principles to be applied. Practices such as

COBIT, ITIL, ISO are benchmarks supporting a governance structure for technology services. Which are very useful when companies do not have defined or management processes are immature. For So take a practice reduces the reactivity exists in the areas of technology.

There is an analogy between governance and IT companies, both follow the same principles associated with the business strategy.

Corporate Governance:

1. Market Trend = customer preferences, legal context of the environment, segments of interest, conduct of competitors, etc.


2. Strategy = firms develop their strategies in accordance with market trends and demand it to It discusses issues of capacity, environment, client and context.


3. governance structure = Generally the strategy of a firm can be inferred by its governance structure, if customer-oriented or production, within that defined governance structure to support control systems to obtain strategy as such, such as dashboards, key business processes, compensation systems, promotion systems, evaluation systems, etc.

IT Governance

1. Internal Market = Needs service business information needs, behavior and functional user trends within the organization, internal customer needs, trends of technology tools that can meet information needs.


2. IT Strategy = goals is for the purpose of technology services, which are translated into technology initiatives that meet the information needs for business and generate a portfolio of technology projects that meet the operational needs to ensure scalability, flexibility and security of information. Metrics implementation of the strategy.


3. IT Governance = Answer the operating model required by the IT area to ensure stability of services, the structure defines the relationship between: Processes, People and technology and therefore is composed of management control systems, procedures , policies, training plans, etc.

Similar not?

methodology to define a governance model technology (IT Governance Methodology)

1. Business Strategy = Identify business strategy and value chain and technology services support the performance of such services


2. Assessment of maturity = Check the level of maturity of the technology management process, identify the gap between requiring the business performance level and quality of information.


3. business and IT Gap = Identify the gap between your company's strategic plan and the existing technology plan, identify goals and define IT service metrics to each of them.


4. Controls Assessment = Identify existing controls and the adequacy of the same in accordance with pursuing business-documented processes exist, there are proper results, responsibility and accountability are clear and effective?


5. control gap = gap Identify the existing control processes and metrics. Watch your exposure to risks and identify vulnerabilities.


6. benchmarks Benchmark = Identify items in the reference models that are useful for your business, define the set of processes (End to end) it requires to ensure quality service and develop a plan for the implementation of processes beginning with those that generate the greatest impact on the perceived quality of service by the user - Reference models can be successful in a particular sector and not in others.


7. Government model = Build the set of policies, roles, responsibilities, required profiles, career plans, reports and management committees that support the business processes identified, as well as the command structure and compensation required within IT to ensure communication between functional areas.


8. Change Management = Develop a change management plan which should include aspects of: training the staff in technology, communication to end users on the new mode of operation and responsibility within the service level agreements provide customer service and operational between functional areas, select "sponsors" in client area and the area of \u200b\u200btechnology.


9. = Implementation Implement processes in the order of priority and provide performance metrics to the client users.


10. Metric Measure = constantly change, the impact on the customer and adjust what is required. The end user is the one who decides if you did right or wrong, so provide the tools for customers to measure their performance as IT manager.


11. Help = Finally, if you still need help ... Ask someone who knows the subject, I remember the IT Governance is not about technology but about people.

Well I hope your comments to see if we refine the recipe.