few days ago in the office commented on the good practices of the IT industry and enter into discussion on: because reason many implementations of international management standards become straitjackets " or "weights" for organizations.
For example, let's ITIL, eTOM, TAM, TMN, the ISO27.000, 20,000 and sophisticated management models (May feed us to the consultants in our humble office.)
And which, rather than rigid processes define, propose a framework of operations with a process structure and the basic information that a company can take (partial or complete).
Gentlemen, please, no need to rigidly implement everything, (not being Papists) because:
- The companies create value because do one thing or another a little different ( are different in different contexts) - The 2 companies imagine exactly alike in how they operate? where would your competitive edge?
- The best practices are not necessarily work, depend on other contextual factors that are generally not evaluated by the implementers. (Or do not take into account because they are out of their perspective and expertise - eg, organizational psychology)
- you If your company does not apply ran some good practice (at least some) do not earn money , moreover, would not survive. Keep
- always clear about what you want business, strategy and the context in which it operates before implementing a practice. Remember
- best practice in the industry is Benchmarked , so you are able to adopt in whole or in part, and to implement changes that will eventually require its business strategy.
That is a good industry practice, does not necessarily mean it is good practice for your company. Generally, the successful implementation of best practices depend on factors such as cultural context
- business
- Customer Profile (Internal / External)
- capacity to accelerate the learning curve of the organization
- The change management model
- applying that ability has to adopt the practice and make work. (Suddenly just a piece of it will solve many problems)
See you next week,
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